Privacy Policy
Last updated: August 2026
I ONE Cafe & Restaurant (“I ONE Cafe,” “we,” “us,” or “our”) operates the website ione-cafe.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, use our contact and booking forms, or otherwise interact with us. By using the Site, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide directly. When you use our Contact page or Book Now page, we may collect information you voluntarily submit, including:
- Your name
- Email address
- Phone number
- The content of your message or booking request (e.g. preferred date, time, party size, special requests)
Information collected automatically. When you visit the Site, certain information may be collected automatically through standard web technologies, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on the Site, and referring/exit pages
- General location data inferred from your IP address (e.g. city or country level)
This automatically collected information is generally aggregated or anonymized and is not used to personally identify you unless combined with information you have provided directly.
We do not knowingly collect sensitive personal information (such as health, religious, or financial data), and browsing the Site does not require creating an account.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and messages
- Process, confirm, and manage table bookings and reservations
- Communicate with you about your visit, booking, or request
- Understand how visitors use the Site, in order to maintain, secure, and improve it
- Monitor and analyze trends, usage, and activity on the Site
- Detect, prevent, and address technical issues, fraud, or misuse of the Site
Legal basis for processing. We process your personal information on the basis that it is necessary to respond to your request (such as a booking or inquiry), to pursue our legitimate business interests in operating and improving the Site, or, where required, on the basis of your consent.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Cookies and Similar Technologies
Our Site may use cookies, pixels, and similar tracking technologies to:
- Enable core Site functionality (e.g. remembering form entries during a session)
- Remember your preferences on return visits
- Understand how visitors interact with the Site, through analytics tools
- Support embedded content such as maps or social media widgets
Types of cookies we may use:
- Essential cookies — required for the Site to function properly.
- Performance/analytics cookies — help us understand visitor behavior so we can improve the Site.
- Functionality cookies — remember choices you make to provide a more personalized experience.
You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect how parts of the Site function.
4. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers. With third parties who help us operate the Site or our business (for example, website hosting providers, form or booking-management tools, or email service providers), solely to perform services on our behalf.
- Legal requirements. If required to do so by law, or in response to a valid request by a public or government authority.
- Business protection. Where necessary to protect the rights, property, or safety of I ONE Cafe, our customers, or others.
- Business transfers. In connection with a merger, sale of assets, financing, or acquisition of all or part of our business, in which case personal information may be among the assets transferred.
5. Third-Party Links and Services
Our Site includes links to our social media pages, including Facebook and Instagram, and may include embedded maps or other third-party content. These platforms and services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of third-party websites or services.
6. Data Retention
We retain personal information you submit through our contact and booking forms only for as long as reasonably necessary to respond to your inquiry, fulfill your booking, maintain business records, or comply with our legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
7. Data Security
We take reasonable administrative and technical measures to protect the information you share with us from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, which can include the right to:
- Ask what information we hold about you
- Request a copy of your information
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent, where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or operational requirements.
9. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for how to respond to such signals, our Site does not currently respond differently based on Do Not Track settings.
10. Children’s Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. International Visitors
Our Site is operated from Jordan. If you are accessing the Site from outside Jordan, please be aware that your information may be transferred to, stored, and processed in Jordan or other locations where our service providers operate.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
I ONE Cafe & Restaurant
